Memory 3D Return Policy
At Memory 3D, we take pride in creating personalized items that are as unique as the memories they represent. Because each piece is custom-made to your exact specifications, we are unable to accept returns or exchanges unless there is an error on our part.
No Returns on Personalized Items
All our products are personalized based on the information and design details you provide. Please double-check all submitted names, dates, and other personalization details before finalizing your order. We are not responsible for errors in the information provided to us.
Our Commitment to Quality
If we make an error in production or personalization, we will happily correct it at no additional cost to you. This includes:
- Misspellings
- Incorrect dates or details that differ from the submitted order
- Product defects or damage upon arrival
How to Request a Correction
If you believe there has been a mistake with your order, please contact us within 7 days of receiving your item. You will need to provide your order number, a description of the issue, and photos of the item to help us resolve the problem quickly. We’ll work with you to either replace or fix the item to your satisfaction.
We value your trust and aim to create keepsakes you’ll love for a lifetime. Thank you for choosing Memory 3D to preserve your special moments!”